FAQs

What types of oral care products do you offer?

CareHaven Wellness specializes in a curated selection of innovative oral care products, including advanced water flossers and refreshing mouth sprays. These products are designed to enhance your dental hygiene routine and promote optimal gum health.

How do your products improve dental hygiene?

Our products utilize advanced technology and formulations that effectively remove plaque and bacteria, leading to improved oral health. For instance, water flossers can remove up to 99.9% of plaque from treated areas, while our mouth sprays provide a quick and convenient solution for fresh breath.

What is your return policy?

We have a 7-day return policy, which allows customers to request a return within 7 days of receiving their item. To be eligible for a return, products must be in their original condition, unworn or unused, and in their original packaging.

How long does shipping take?

All orders are typically shipped within 24 to 48 hours using carriers such as DHL eCommerce, USPS, or ePacket. The expected delivery time frame is between 3 to 8 business days, although items may arrive sooner.

Do you offer international shipping?

Yes, we offer international shipping. Delivery times may vary based on the destination and local postal services. Customers are advised to check for any potential customs delays that may affect delivery times.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the status of your shipment and see its progress until it arrives at your designated address.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately at Carehavenwellness@gmail.com. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items such as personal care goods, perishable items, and sale items are non-returnable. If you have questions about a specific product, please reach out to us for clarification.

How long does it take to process a refund?

Refunds are processed within 10 business days after we receive and inspect your returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.